Return, Product Exchange, and Refund Policy
We have a 7-day Return and Exchange Policy, which means you agreed to check your item/s 7 days after receiving it to request a return. Failure to report within 7 days, return and replacement will be forfeited.
Eligibility for a Return
To be eligible for a return, your item must fall into the following:
- Defective and damaged item. (Damaged boxes are not allowed for return, as all our products are well packed before delivery. Damages to the box may happen during transit which is no longer controlled by HomeVibe PH.
- Wrong item delivered ( items delivered are not the same in the Packing Slip)
- Incomplete or lacking items or parts from your orders ( we will deliver the missing parts)
- Missing promotional items (freebies)
Exceptions / non-returnable items
Certain types of items cannot be returned, like 40% and above Sale Items.
Return and Replacement Process
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item and incomplete so that we can evaluate the issue and make it right.
All returns are subject to review by our team. We have the right to reject a return request if it did not meet our set guidelines.
To start a return, you can contact us at 09274755525 / 09959064496 or email us at firstname.lastname@example.org to request a return. If your return is acknowledged, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we have received the item for return, we will be sending the replacement item on the coordinated delivery schedule.
Product/s you wish to exchange should be the same amount or higher than the purchase price. We do not refund any amount.
Eligibility for a Refund
To be eligible for a refund, your order must fall into the following:
- Defective and Wrong Item was Delivered and has no available stock to replace it.
- Paid Orders placed Online but cannot be fulfilled due to lack or erroneous inventory after placing the order and subsequently physical checking in the Warehouse.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be requested to provide bank details for us to be able to process a refund and be advised of updates on when it will be credited to your account.
Emma® The Sleep Company
RETURN, REFUND, and REPLACEMENT POLICY
Thank you for your purchase and we hope you’re happy. However, if you are not completely satisfied with your purchase for reasons such as:
- Damaged Material
- Wrong Item delivered
- Wrong size delivered
- For Upgrade / Downgrade
You can easily return it for free by emailing our customer service team at email@example.com. or contact us at 09274755525 / 09959064496.
You have 100 calendar days to return an item from the date you received it. To be eligible for a return, your item/s:
- Must still be in good condition that you received it. A representative from HomeVibe PH will check your item/s to approve the return.
- Must be in the original packaging.
- Needs to have the receipt or proof of purchase.
After the return has been completed, you can get a full refund.
Refund and Replacement:
If you wish to upgrade your EMMA Mattress, you may pay the deficit amount Via Cash Payment, GCash, Credit Card, or Bank transfer. However, if you wish to downgrade your purchase be advised that we do not refund cash and we encourage you to use the amount to purchase other Homevibe Items.
The Original Mattress is made to last and is guaranteed for 10 years. While We give our Emma beds a 5-year manufacturer warranty.
We offer free delivery within Metro Manila. If you wish to return an item, Free shipping applies only once. Therefore:
- You will be responsible for paying for your shipping costs for returning your item. In the same manner, you will also shoulder the shipping cost for the item’s replacement delivery.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on your location, the time it may take for our exchanged product to reach you may vary.